Bugs !!!!

[Andy]

Bugs are inevitable, it's just a matter of finding and fixing them. Please help us improve our program by reporting any problems you encounter.

Cheers

Andy

[solent]

We have upgraded to Version 3.7 (please see previous postings) and are having the following recurring problems:
- several PCs can't be connected to and are showing up as 'invlalid connection password'
- connected PCs keep dropping their connections
- Windows XP keeps reporting intermittent 'ABCLIENT.EXE has encountered a problem .... do you want to send a report to Microsoft etc etc'
- it is no longer possible to take over (Share) a PC being observed - the mouse pointer just disappears
Please advise with regard to possible solutions or with advice to roll back to the previous version.
Thanks

Kevin

[mgauss]

Ditto as above...
I just upgraded from 3.6 to 3.7. Now when I share a computer, my mouse cursor disappears as long as it is over the shared screen. It reappears when it is placed over the menu bar for ABC Tutor, but only so long as it is over the menu bar.
The problem with the missing cursor during SHARED mode happens on different computers - not all. I am attaching an inventory list of some of the computers. Computer 6 is the problem computer. The display is set up the same as the others: 800x600, 16 bit color, 75 Hz refresh rate, same monitors, etc.

I didn't have that problem with 3.6

------------------------------------------------------------
ABC Tutor Computer
This Computer: MR-GAUSS
SOFTWARE VERSION: 3.7
Resolution: 800x600 16dpp (96dpi)
CPU: Intel(R) Pentium(R) 4 CPU 1500MHz (Speed: 1498 MHz, Number: 1, Model: 0)
OS: Microsoft Windows XP Service Pack 2 (Build 2600)
MEMORY: Total: 256 MB, Available: 62.78 MB
SOCKET: Version: 2.0, Highest Ver: 2.2 (Description: WinSock 2.0, Status: Running)
HARD DRIVES:
C:, Total: 37.24 GB, Free: 7.98 GB (Fixed drive)
=======================================
No problems on this computer
Computer Name: COMPUTER1
SOFTWARE VERSION: 3.7 (Protocol: 1.3)
Resolution: 800x600 16dpp (96dpi)
CPU: Intel(R) Celeron(TM) CPU 1200MHz (Speed: 1233 MHz, Number: 1, Model: 11)
OS: Microsoft Windows XP (Build 2600)
MEMORY: Total: 255 MB, Available: 128.50 MB
SOCKET: Version: 2.0, Highest Ver: 2.2 (Description: WinSock 2.0, Status: Running)
IP Address: 192.168.0.87, Host Name: Computer1
HARD DRIVES:
C:, Total: 37.24 GB, Free: 30.63 GB (Fixed drive)
E:, Total: 152.66 GB, Free: 146.70 GB (Fixed drive)
=======================================
No Problems on this one
Computer Name: COMPUTER2
SOFTWARE VERSION: 3.7 (Protocol: 1.3)
Resolution: 1024x768 24dpp (96dpi)
CPU: Intel(R) Celeron(TM) CPU 1200MHz (Speed: 1233 MHz, Number: 1, Model: 11)
OS: Microsoft Windows XP (Build 2600)
MEMORY: Total: 255 MB, Available: 153.47 MB
SOCKET: Version: 2.0, Highest Ver: 2.2 (Description: WinSock 2.0, Status: Running)
IP Address: 192.168.0.2, Host Name: Computer2
HARD DRIVES:
C:, Total: 37.24 GB, Free: 27.74 GB (Fixed drive)
Problem with display in SHARED mode ? cursor lost
Computer Name: DELL06
SOFTWARE VERSION: 3.7 (Protocol: 1.3)
Resolution: 800x600 16dpp (96dpi)
CPU: Intel(R) Celeron(TM) CPU 1200MHz (Speed: 1233 MHz, Number: 1, Model: 11)
OS: Microsoft Windows XP (Build 2600)
MEMORY: Total: 255 MB, Available: 139.57 MB
SOCKET: Version: 2.0, Highest Ver: 2.2 (Description: WinSock 2.0, Status: Running)
IP Address: 192.168.0.6, Host Name: Dell06
HARD DRIVES:
C:, Total: 18.60 GB, Free: 11.98 GB (Fixed drive)

[Andy]

It was a tough nut to crack, but we've finally found and fixed the 'Disappearing cursor' bug. It occurred if you performed a 'Show' command and then tried to 'Watch' and Control a remote machine (Windows XP only).

We've fixed this problem in version 3.9 released today.